About

Carlos Camacho is a Technical Consultant with extensive experience and in the last years focused on everything ServiceNow.

In the finance sector, Camacho created custom applications and improved complex infrastructure using ServiceNow technology as of 2021. He also led development teams on various projects and ensured that user stories were clear and solutions were a good fit and has a strong background in web development.

In his project at Roche he worked on the front and back-end of the portal to enhance User Experience as well as to automate processes. Worked on code refactoring, improving security and overall performance whilst keeping the technical debt under control and contributing to enhancing the QA processes.

During his tenure at Convevo in Portugal he has certified himself on CSM, Risk & Compliance and Custom App Development and updated his ITIL process knowledge (v4), as he is always eager to grow as a professional.

carlos(dot)camacho(dot)talk(at)gmail.com

Education

MASTER'S DEGREE IN TECHNOLOGIES OF INTELLIGENCE AND DIGITAL DESIGN
PONTIFÍCIA UNIVERSIDADE CATÓLICA DE SÃO PAULO PUC-SP
Thesis: Training of Information Technology Professionals in Software Development.

GRADUATE'S DEGREE IN SOFTWARE DEVELOPMENT
UNIVERSIDADE PAULISTA UNIP
Main subject: Software Engineering. End-of-Course Paper: Consistency of Web Forms Through the PHP Programming Language.

BACHELOR'S DEGREE IN COMPUTER SCIENCE
UNIVERSIDADE PAULISTA UNIP
Main subject: Programming Languages. Secondary subject: Database Management Systems. Related courses: Microsoft SQL Server, Microsoft VB .Net certifications.

Experience

TECHNICAL CONSULTANT AT AMBEV | ALPAR
São Paulo, Brazil
SEP 2024 - Present
Ambev controls about 69% of the Brazilian beer market, is the 11th largest company in the country in net revenue and is a manufacturer of soft drinks, energy drinks, juices, teas, and mineral water.
As a COE team member for Europe, Carlos acted as the 2nd Level Support Team for the CSM project.
• CSM Groups Configuration for agents distributed in 10 countries;
• Level 2 Support for Incidents related to components like CSM Configurable Workspace and Email to Case;
• Implementation of several improvement requests using Scrum methodology.

SERVICENOW TECHNICAL CONSULTANT AT ROCHE | CONVEVO
Lisbon, Portugal
JAN 2023 - AUG 2024 • 1yr 8 mos
Roche is a Swiss multinational healthcare company that operates worldwide under two divisions being Pharmaceutical and Diagnostics. Within Roche ServiceNow is used for a wide variety of IT and business purposes like: ITSM, HR, ITOM and SPM and is accessed by more than a hundred thousand users.
Carlos acted as a senior technical consultant, being a team member of the Real World Data Portal team (RWD), which establishes an operational model as a network that brings together people with similar capabilities or interests around the organisation. The communities of interest connect hub members who want to participate in knowledge sharing within certain areas. These communities can be aligned to Capabilities, Therapeutic Areas/Disease Areas, Data assets or technology, Technological platforms or solutions. Within Roche a variety of ServiceNow portals are present to support different business processes.
As a part of the RWD team, Carlos worked on various items like:
• New portal forms to enhance User Experience as well as to automate processes;
• Code refactoring to improve security and the overall performance, keeping the technical debt under control;
• Development of test plans and a persona definition document, enhancing the QA process.
• Table definition, Catalog item, Catalog Client Scripts, UI Policies, Client Scripts, Notifications and Inbound integration with an internal Oracle database.

SERVICENOW DEVELOPER | BANCO DO BRASIL S.A.
São Paulo, Brazil
FEB 2021 - AUG 2022 • 1yr 7 mos
Banco do Brasil S.A. is a Brazilian financial services company headquartered in Brasília, Brazil. The oldest bank in Brazil, and among the oldest banks in continuous operation in the world, it was founded in 1808. In 2021, Banco do Brasil started using ServiceNow as a plan towards its digital transformation and a Centre of Excellence (CoE) was established. Due to his expertise as a Senior Software Engineer, Carlos was invited to form this squad and implement ServiceNow.
Banco do Brasil has 80.000+ employees and Carlos was the first to achieve the certifications Certified System Administrator as well as Certified Application Developer from ServiceNow.
As a Senior Developer for a custom application designed for the Bank’s branches, he used:
• Access Infrastructure (User Groups, Roles, ACLs), Persona Definition, UI Actions, Client Scripts, Business Rules, Script Includes;
Always sharing knowledge with the team, Carlos was indicated as a facilitator for the first ServiceNow Training Program contributing to upskilling colleagues from China, Japan and the USA.

Certifications

ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist - Customer Service Management
ServiceNow Certified Implementation Specialist - Risk and Compliance
ITIL v4

Honors & awards

ServiceNow MVP 2025
ServiceNow MVP 2024

Projects

CONTENT HUB
JAN 2025 - DEC 2025
Content Hub is a streamlined platform designed to help SNUG Board Directors easily manage and showcase content.
This application empowers SNUG Board Directors to register articles, videos, presentations, and other contributions in a secure, personalized space where they can track, organize, and maintain this body of work.
Each Director has exclusive access to their own content, ensuring privacy and focus, while SNUG Board Leaders benefit from full visibility across all entries.
Link: Content Hub application

Recommendations

I had the opportunity to observe Camacho's work on strategic digital transformation initiatives with ServiceNow for AB InBev, in an international and highly complex context. Acting as Tech Lead, Carlos demonstrated technical excellence, leadership skills, and a high sense of responsibility in leading teams and delivering critical projects.
In 2025, he was recognized as an MVP, reflecting his commitment, consistency, and direct impact on business results.
   - Victor Leite, Dec 26, 2025, Victor was Carlos' teacher

I had the pleasure of working with Carlos on CSM platform support, and his deep ServiceNow expertise, combined with exceptional communication and proactiveness, made a huge impact. Beyond his technical skills, Carlos stands out for his openness, collaboration, and ability to anticipate and resolve challenges efficiently. His proactive approach and clear communication made working with him seamless. I highly recommend Carlos as a skilled and reliable ServiceNow professional.
   - Maria Morgenstern, Feb 5, 2025, Maria was Carlos’ client

I am pleased to recommend Carlos for his expertise in ServiceNow development and administration. Having worked with him on CSM projects, I have been consistently impressed by his deep technical knowledge, problem-solving skills and dedication to delivering high-quality solutions. Thanks, Carlos for all your support!
   - Iana Adamenko, January 30, 2025, Iana was Carlos' client

Carlos began his journey in the world of ServiceNow and quickly adapted to the platform, also acquiring new certifications. He is very professional in delivering results for the client and very proactive in learning new platform features. He always gives his best.
   - Fábio Fernandes, October 8, 2024, Fábio managed Carlos directly

I have been working with Carlos Camacho in our agile delivery team at Roche for some time now and highly recommend his skills as a ServiceNow developer. Carlos always shows a passion for solving technical problems through his software development skills. He is friendly, easy to get along with, and respected by all his co-workers. Carlos comprehends the complexity of our requirements and is very proactive at getting the job done right. In addition, he is quick and is flexible when last minute changes are made to business plans. Carlos is dedicated to providing quality work and it is clear that he will succeed with whatever challenges come his way!
   - Dr. Danny Singh, July 6, 2023, Dr. Danny managed Carlos directly

Carlos Camacho is an exceptional human being as well as a great professional. He did a fabulous job at LevelUP Games in the billing programming for the end user, among many other deliverables. Always very efficient, he is an excellent developer.
   - Jorge Oliveira, May 7, 2020, Jorge worked with Carlos on the same team

Carlos is a well rounded experienced professional that is always hard at work and can be relied on to tackle technical challenges in any company big or small.
   - Bruno Drago, January 9, 2020, Bruno worked with Carlos on the same team

A rare talent named Camacho. I had the pleasure of working with Camacho on a challenging project that became one of the highlights of my portfolio. With a positive mindset, easy communication, organized, good-tempered, and very patient, he's someone we can always count on. Tireless, always seeking challenges, he doesn't rest until he reaches his goal. Capable of staying focused on a single objective, he possesses great technical knowledge and at the same time is humble enough to show that he needs to keep learning. It's clear that he enjoys what he does. Camacho makes all the difference for any team.
   - Milton Sozezzo, November 14, 2019, Milton managed Carlos directly