When the student is ready the teacher will appear

It is been an exciting adventure working as a ServiceNow professional for the past four years. 

I was studying about Cloud Computing long ago and when the chance to work with the platform emerged in 2020, I grabbed it with both hands.

My previous experience as a software developer was good and bad at the same time. I'll try to explain what happened about my coding skills when applied to the development process.

2021 - The 1st year:

At first I started coding everything. Record Producer logic & validation was in Client Scripts and all back-end logic in Script Includes.
After many NowLearning courses and navigating the community I understood how to use UI Policies to do things (Mandatory, Read-Only, Show/Hide fields) instead of putting everything on Client Scripts. Besides that my understanding of Business Rules reached a decent level.

2022 - The 2nd year:

I invested time learning about ITIL and it was a game changer. Before every deployment to the test instance I study all findings (Security issues, Performance issues, User Experience issues and so on) and fix them. My tech lead was proud of me.

2023 - The 3rd year:

As a mentee with the ServiceNow Developer Mentorship Program I learned beyond scripting.
My mentor Ashutosh Munot shared his knowledge and demonstrated patience and empathy for one entire year. Believe me when I say the man is a monk, because I ask a lot of questions! 
Jokes aside, I'll always be grateful for his guidance.

2024 - The milestone

During the mentorship program, I eventually mastered the content to become a ServiceNow Certified Application Developer, and that was the milestone we set for my progress. 

He was in the Netherlands and I was in Portugal so we never met in person. This bond between mentor and mentee will last forever, and I'm confident I'll be able to hug him someday.

Thank you for everything teacher!



__________
A dream come true - Live Coding where Ashutosh was one of my hosts. 

Some people dream of receiving an autographed jersey from a soccer player. I dreamed of having my mentor as my host on a Live stream about programming.                   

                                                                                                - Carlos Camacho